For expedited shipping, two day or overnight delivery please call us at: 800-446-7358 so that we can provide you with a precise quote.

Shipping Policy

Please review our shipping policy carefully, including timeframes and cost for delivery. We strongly recommend shipping to a business address whenever possible.

Standard Shipping Policy: You must be at least 21 years of age to order or receive wine.  Any shipments containing alcoholic beverages are sent with an "Adult Signature Required" sticker. All carriers who deliver alcoholic beverages are required to ask and check for identification upon delivery. This means that you or someone over the age of 21 will need to be present at the time of delivery to sign for your shipment. We highly recommend having your wine shipped to a business to avoid any potential delays.  Orders typically ship the following business day. Our standard shipping policy is to ship all orders via UPS ground service, but we offer other expedited shipping options that are faster for an additional charge. All shipping costs are listed separately in your total at checkout. It is a federal mandate that an adult over the age of 21 years of age must sign and be there to accept any wine shipments. No wine shipment will be left without the required adult signature.

Ground shipping: Please allow between 14 to 21 business days depending on the destination distance from Napa. Ground shipments have no commitment date guarantee. For guaranteed arrival by a specific date, please call us at: (800) 446-7358 or email us at customercare@peju.com for faster options.

2nd Day Air Service*: Please call (800) 446-7358 for 2 day service.

Next Day Air Service*: Please call (800) 446-7358 for next day deliveries.

Specialty States*: We do not ship to the following states:  Alabama, Delaware, Kentucky, Mississippi, Oklahoma, Pennsylvania and Utah.

How weather affects your shipment: Weather conditions can affect your shipment in two ways: during transit between our winery and the destination address, as well as during local delivery in the destination area. Please consider national and local weather conditions prior to making a shipping selection. We cannot make your shipping decision for you, however the following recommendations have proved useful. When in doubt, it is best to select a faster option rather than Ground, as Ground transit times are not guaranteed. Also note that delivery companies give business addresses priority over residences by delivering earlier in the day, which means less time exposed to heat or cold in the back of a delivery truck. During hot weather and severe cold, we strongly recommend sending packages by 2-Day service or faster and to a business address.

Should any product be damaged during shipping to your address, please call us at (800) 446-7358 or email us at customercare@peju.com. If you receive a wine that does not look or taste right, please contact us immediately.  We strongly urge you to consider the effect of weather conditions when selecting a shipping method. If you notify us that you would like your order to be put on hold until temperature conditions are more suitable for shipping, we will do so at no additional cost.
 

Returns & Replacements

At Peju Province Winery we have a 100% customer satisfaction guarantee.  Please notify us within ten (10) days of your shipment’s delivery if any issues occur. Upon notification, we will gladly replace any damaged or defective product with the same product. If that product is no longer available, we will gladly replace it with a similar product or refund your payment.


This Shipping Policy was last updated June, 2016